How to Use Gilead Applications

You can reset your password or unlock your account at https://reset.gilead.com by logging in with your user ID (johndoe).

You can reset your password or unlock your account at https://partnersreset.gilead.com with your email. Refer to Part F: Forgot Your Password? of the user guide for detailed instructions.

Some users are configured to use security questions to manage password reset or account unlock due to certain requirements. Please refer to this user guide for more details on account setup, logging in, and changing your password.

Typically, you receive a link from a Gilead employee or visit a bookmarked site you were given access to. You can also visit your “My Apps” dashboard.

If you need to start using an app, reach out to your primary Gilead contact (e.g., sponsor, site manager, alliance manager.)

If you previously had access but have lost it, email us or call one of our Help Desk numbers.

When you first register, you’ll choose to receive an authentication code through the Okta Verify phone app, SMS (text) or voice call. You can change this method at any time by logging into our dashboard. and clicking on Settings.

Go to Part E: Changing the Way You Authenticate of the user guide for detailed instructions.

If you want to keep your authentication method but change your phone number, you will follow the same process of removing an authentication option and setting it up with your new phone number.

If you lose your phone, Gilead external partners should contact their sponsor for support.

Use your own organization/B2B account to collaborate within G.Partners. If you are using your Gilead Partner account to access Microsoft resources to collaborate with Gilead, follow these instructions.