How to Use Gilead Applications

You can reset your password or unlock your account at https://reset.gilead.com by logging in with your user ID (johndoe).

You can reset your password or unlock your account at https://partnersreset.gilead.com by logging in with your user ID (ext_johndoe).

Typically, you receive a link from a Gilead employee or visit a bookmarked site you were given access to. You can also visit our dashboard.

If you need to start using an app, reach out to your primary Gilead contact (e.g., sponsor, site manager, alliance manager.)

If you previously had access but have lost it, email us or call one of our Help Desk numbers.

When you first register, you’ll choose to receive an authentication code through the Okta Verify phone app, SMS (text) or voice call. You can change this method at any time by logging into our dashboard. and clicking on Settings.

Go to Part E: Resetting Your Authentication Method of the user guide for detailed instructions.

If you want to keep your authentication method but change your phone number, you will follow the same process of removing an authentication option and setting it up with your new phone number.

If you lose your phone, call one of our Help Desk numbers to reset your authentication method manually.

If you have a Gilead Partner account formatted as ext_accountname@partners.gilead.com, follow these instructions.

This is related to site permission, so reach out your sponsor or site manager. They must request you be given permission through our Help desk.